ROLE: ADMINISTRATOR
DIRECTORATE: Early Years and Young People Operations
UNIT: Service Delivery Centre (SDC)
GRADE: 2
REPORTING TO: Co-Ordinator Service Delivery Centre (SDC)
ROLE PURPOSE/ SUMMARY
To provide SERVICE EXCELLENCE to our customers and colleagues by
building a deep understanding of their needs, requirements and
expectations and consistently meeting, managing and exceeding their
expectations in a professional, courteous and respectful manner.
The Service Delivery Centre is a newly merged team which includes the
established AIM/Capital programmes as well as the Appeals and
Complaints Team. The SDC has a core focus on service excellence to
external and internal stakeholders. The staff of the SDC are committed
to increasing flexibility and adaptability within the team and to
support each area through challenging workloads and timeframes. To
achieve this, the team are currently engaged in cross-training across
the Service Delivery Centre.
Working as part of a team, the Service Delivery Centre Administrator
will be a core member of the team contributing to the development and
implementation of financial and administration business processes and
procedures for the successful delivery of the Appeals and Complaints
service and AIM/Capital programmes.
The key areas of work will include:
* Responding to Complaints received through the Complaints Inbox
across all EY programmes
* Processing NCS Appeals, Application Validation & Recoupment
appeals and Compliance Audit and Risk appeals in line with legislative
timeframes and associated regulations, policies and procedures
* Supporting the Independent Appeals Officers in carrying out their
duties and ensuring their instructions and recommendations are
implemented
* Conducting administrative and financial checks on projects and
project expenditure to ensure accuracy and eligibility with programme
requirements.
* Compilation and review of financial information and the provision
of general administrative support within the team.
* Undertaking detailed appraisals on applications received to the
AIM and Capital programmes.
* Reviewing and analysing financial returns.
In the interest of career progression, business continuity,
flexibility and shared learning the SDC Administrator will work across
AIM/Capital programmes and the Appeals and Complaints department as
required.
_PLEASE SEE JOB DESCRIPTION AND PERSON SPECIFICATION ATTACHED BELOW_
SELECTION PROCESS
Selection will involve short listing of applicants for interview based
on the criteria for the position as outlined in thejob description and
person specification.
The complete job spec, application form and further information can be
found on the Pobal website?
We need : English (Good)
Type: Permanent
Payment:
Category: Others
